Friday, June 11, 2010

Refrigerator ice dispenser not working properly?

I received an email from Heather,

Hello. I'm hoping you can help me fix my problem. I have a Kenmore limited edition 26' black side by side refrigerator. Everything works perfects, except for the ice dispenser on the door. The ice maker inside the freezer works, but it won't produce it from the dispenser on the door. What could be the problem?? Is this an easy fix?? I'm not even sure where to start. PLEASE HELP!

My response back to Heather was:

Sometimes the fix is easy. When you want to get ice through the door the auger motor turns the auger in the ice bucket which allows the ice to travel to the door and through the dispenser door. If you hear the auger motor turning check for a ice cube blockage in the door. It is recommended that you clean out the ice bucket. Sometimes an ice buildup in the ice bucket can prevent ice from turning in the ice bucket. If you hear nothing when you press the pad on the door for ice, then I would recommend that you call for a service repairman to take a look at it.

Heather, let me know if that worked for you. Remember to send your appliance questions to

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