On September 7, Elizabeth writes:
I have Kenmore refrigerator (bought in 2006) with dual door refrigerator on top and freezer drawer on bottom. Every 2 months or so, the back of the freezer (where the vent is?) ices over causing the entire unit (refrigerator and freezer) to stop cooling. This problem began probably 1 year ago, and we have solved the problem in the past by leaving the freezer drawer open overnight to defrost it. This seems to work, but it is annoying and results in me having to discard a lot of perishable food from the refrigerator each time it happens. Is there a longer-term solution? What's causing this bi-monthly freeze up?
We have thought that it resulted from not getting the doors of the unit shut all the way, but I have been really careful about that in the past few months and the inside of my refrigerator is room-temperature today. Arg.
I appreciate any advice you have.
My response back to Elizabeth is:
What you are describing sounds like the refrigerator is not going into a defrost cycle. Every so often the refrigerator must go into a defrost cycle to defrost the ice off of the evaporator coil (the rear of the freezer section). I recommend that you call Sears to take a look at your refrigerator.
Elizabeth, let me know if that worked for you. Remember to send your appliance questions to firstname.lastname@example.org.